Frequently Asked Questions
Everything you need to know about our modern sour beers and delivery.
How should I store my Vault City beers?
To maintain the vibrant fruit flavors and ensure the best quality, we recommend storing all our beers chilled and upright in the fridge.
Are your beers vegan-friendly?
The vast majority of our beers are vegan-friendly. However, some special releases may contain lactose. Please check the specific product description or the ingredients label on the can for allergen information.
How long does shipping take?
We typically process orders within 1-2 working days. Once dispatched, standard UK delivery usually takes 24-48 hours via our carbon-neutral courier partners.
Do you offer international shipping?
Currently, we ship directly to customers within the UK. For international fans, please check our 'Stockists' page to find a local distributor or online retailer in your region.
What should I do if my order arrives damaged?
We take great care in packaging our beers, but if any items arrive damaged, please take a photo and contact our support team within 48 hours for a replacement or refund.
Can I cancel or amend my order?
Because we aim to ship orders as quickly as possible, we can only make changes if the order has not yet been processed by our warehouse. Please email us immediately with your order number.