Returns & Exchanges

At Vault City Brewing, we want you to be completely satisfied with your modern sour beer experience. If your order arrives damaged or incorrect, our straightforward returns process ensures a quick resolution.

Return Process

• 1.
  Contact Support

  Email our team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged goods or incorrect shipments, please include clear photographs of the packaging and product labels.

• 3.
  Secure Packaging

  If a return is required, ensure the bottles or cans are securely packed in their original box to prevent further breakage during transit.

• 4.
  Refund Processing

  Once we receive your return or verify the damage, we will process a full refund or send a replacement within 3-5 business days.